🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s Social Media Breakthrough. Originally found more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline could hardly be considered an clear candidate for social media algorithms. Nonetheless, its ascent as a popular subject on TikTok has placed it at the forefront of an promotional upheaval, in which large companies are allocating substantial funds to content creators and reducing expenditure on advertising goods in legacy broadcasters. From Oil Rigs to Online Hacks The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who observed drillers rubbing their skin with a derivative of drilling. Today, a spree of content from users have chronicled its broad application in “practical tricks”. It has been touted as a solution for polishing footwear or extending perfume longevity, and also a remedy for creaky hinges. Users have even applied it to combat the nuisance of chip seasoning clinging to fingers. Harnessing the Hype Spotting its digital renaissance, strategists within the corporation enhanced the tricks by tasking their in-house experts with verification and providing creators with the outcome data. Assertions that it diminished the burn from hot food on the lips were validated. Similarly supported were ideas it could lengthen scent duration and revive leather bags. Proposals that it might whiten teeth or lengthen eyelashes were debunked. The ‘Digital Ear’ Approach Print ads and broadcast spots would once have formed the bulk of its promotional efforts. Yet this viral episode has led decision-makers to ramp up funding for content creators. This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. Unilever's CEO, recently appointed, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content. Adapting to New Consumer Habits Selina Sykes, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of reaching consumers. She said engaging on social media “without killing the party” was paramount. “How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and sharing usage tips. “The trend is shifting from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, diverse communities. The evolution of platform algorithms means that these groups seem specialized, but they’re not. “Having your brand advocated by users, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. We’re really scaling this advocacy model.” A Fundamental Consumption Turn The strategy reflects seismic changes taking place in media consumption, with Gen Z and millennial audiences spending more time on digital networks than legacy broadcast and print media. This change is evidenced by drops in traditional media advertising. Across Britain, advertising income for leading TV channels have declined by over six hundred million pounds in real terms since 2019. Influencer Marketing Expansion Additionally, it points to a merging of functions as corporations essentially turn into content studios, partnering with hundreds of content creators to promote their goods. An industry expert from a leading agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and they are dedicating far more hours to Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter. “Many companies report to us audiences believe endorsements from the personalities they subscribe to more than they trust ads. This is a persistent pattern.” He noted companies can reduce costs by targeting content creators over large-scale legacy ad buys, which also enables easier content adjustment to gauge performance. Such methods are increasing. Promotional expenditure on influencer marketing is growing fourfold quicker than total media spending. Stateside, it has increased by over 100% since 2021 and is forecast to attain substantial figures in 2025. Traditional Media's Continued Place Regardless of the massive shift, executives said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to drive countrywide discourse. She added: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”